Innerplanet Web Hosting | Real 24 Hour Support | Vancouver | Seattle

About Innerplanet
At Innerplanet Web Hosting, support, service and customer satisfaction are absolute top priority. We offer personal one on one attention to our customers that other web hosts simply do not, or cannot provide. You won’t find a more attentive, friendly web host anywhere…period.

Innerplanet Web Hosting is a profitable and debt free company. Founded in December 1998 by Mr. Jack Schmer, Innerplanet is based in the beautiful city of Vancouver, Washington USA, directly across the river from Portland, Oregon. Today, Innerplanet has grown to include a multi member team with a full 3 level support department hosting websites worldwide.

Response Times Our response times are second to none. Not convinced? Contact us and see how fast we respond! This has always been a great way to test your prospective web host. Some hosts have a 24 hour turn-around time, occasionally longer (obviously this is not acceptable). When clients need help or an answer to a question, they need and expect it now, not tomorrow. Innerplanet takes pride in making sure all issues are dealt with in record time. You can count on us being here when you need us the most.

Risk Free Web Hosting! Innerplanet stands behind the products and services that we offer 100%. However, in the unlikely event you want to cancel in the first 30 days after signup, all Innerplanet plans carry a full money back guarantee. If for any reason you are not completely satisfied with our services within the first 30 days, we will gladly issue a refund excluding any add-on services such as installation fees, bandwidth overages, additional disk space or domain names

Proven Track Record We have been providing web services to satisfied customers for over nine years. Building a dedicated and loyal client base that includes everything from large companies to personal web sites from all over the world. Our number one referral source is our existing customers! A vast majority of original clients from our first year in business are still with us. This speaks for itself.

Real 24/7 Support At Innerplanet, there will always be someone to talk to 24 hours a day, seven days a week. All hosts claim this but are they really there 24 hours a day? We are. Our support consists of three levels of support techs (or teams). All techs are based in the US and English is their first language.Do you have questions or need technical support in the middle of the night? Innerplanet has implemented a state of the art ticket system (Help Desk), this enables the client to follow-up on support tickets and view a history of resolved tickets, weeks, months or even years later. Each support request is assigned an unique ticket ID number that can be looked up at a later date by both Innerplanet and the client. Each client issue or question that comes in to our help desk will get routed to the appropriate level depending on the severity or nature of the of the problem. In addition, we have multiple people on shift at any one time working in each department. We don't reduce our work force down to a smaller crew in the early morning hours since our clients are from points everywhere on the globe and in different time zones. All techs are available whether it's 4:00 am on Sunday morning or right in the middle of the business day on Wednesday afternoon, our friendly support team will always be there to help you through any support issue large or small. Live chat for quick questions and toll free phone support 24 hours a day is there is the remote event that your website is down or your email is offline. Other forms of support are available also. Most notably our extensive knowledgebase with hundreds of questions and clear answers. Easy to follow video tutorial movies are also available. These include a wealth of information in addition.

Maximum Reliability and Redundancy All servers at Innerplanet are equipped with fast dual or quad Xeon processors and use RAID hard drive arrays for full redundancy. In the remote event that a hard drive fails, the other hard drive(s) will take over and the server will remain online without users even being aware. Backups of your data are also made on a nightly basis and we also backup to an outside data center every week so your data wil always be safe. Our servers are strategically located at the intersection of the major Internet backbones. The network has multiple fiber optic gigabit connections and is directly peered with major networks.
Cisco-based network core Bandwidth from multiple Tier 1 providers including: Savvis Deutsche Telekom PCCW XO Communication Redundant fiber connections Multiple fiber carriers Ample spare network capacity Physical & geographic provider redundancy
24/7 Web Server Monitoring By Live Humans In addition to the Live Human data center monitoring, our Multi-Check technology allows us to monitor our servers from diverse geographic regions around the world to ensure that your website is accessible from multiple Internet points. Each monitoring location, operating independently and time-synchronized, tests and reports the results to a central database. In the event a problem does appear, our techs are notified immediately and can respond accordingly.
Read More About Our Data Center Here

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