| Innerplanet
Acceptable Use Policies
These are the
Acceptable Use Policies (AUP) of Innerplanet. All clients of Innerplanet must
abide by these policies. Innerplanet reserves the right to change and update
these policies as it sees necessary.
Introduction
The primary purpose of Innerplanet is to facilitate
communication with the numerous computer networks commonly referred to
collectively as "the Internet." It is Innerplanet's intention to allow
Innerplanet users complete access to everything the Internet has to offer, with
minimal or no interference from Innerplanet.
However, many of the individual networks or portions of the
Internet have specific guidelines for use. As the Internet expands, it is
increasingly common for an Internet Service Provider, such as Innerplanet, to be
blocked from use of another organization's systems due to violations of that
system's guidelines. Because Innerplanet runs multi-user systems, actions of one
Innerplanet customer can have a severe impact on other customers' ability to use
the system(s). This is unfair to all Innerplanet users.
To this end, Innerplanet has developed these Acceptable Use
Policies. They are intended to inform Innerplanet's Customers of what
Innerplanet considers to be acceptable conduct in relation to the Internet, and
to inform Customers what actions Innerplanet may take, with or without notice,
in the event that Innerplanet becomes aware of inappropriate use of
Innerplanet's service. This AUP will be used to help Innerplanet system
administrators deal with complaints from users of Innerplanet or other
Internet-connected systems, and to determine when action should be taken. It is
expected that all Innerplanet Customers will follow the policies set forth
herein. These policies are drawn from applicable law and generally accepted
standards of Internet conduct, and are intended to ensure protection of
Innerplanet's technical resources, ability to continue to provide high quality
service to its customers, and the protection of Innerplanet's reputation as a
service provider.
1. Warranties/Disclaimers
Innerplanet Internet service
is provided on an "as is, as available" basis. No warranties, express
or implied, including, but not limited to, those of merchantability or fitness
for a particular purpose, are made with respect to Innerplanet or any
information or software therein. You release Innerplanet from and Innerplanet
shall have no liability or responsibility for any direct, indirect, incidental
or consequential damages suffered by you in connection with your use of or
inability to use the Innerplanet services including, but not limited to, damages
from loss of data resulting from delays, non-deliveries, mis-deliveries, or
service interruptions, or due to inadvertent release or disclosure of
information sent by you even if the same is caused by Innerplanet's own
negligence. Without limiting the generality of the foregoing, Innerplanet
disclaims to the full extent permitted by applicable law any responsibility for
(and under no circumstances shall be liable for) any conduct, content, goods and
services available on or through the Internet or the Innerplanet services. In no
event shall Innerplanet's aggregate liability exceed the amount paid by you to
Innerplanet for the Innerplanet services. Use of any information obtained via
Innerplanet's Internet service is at the user's own risk. Innerplanet
specifically disclaims any responsibility for the accuracy or quality of
information obtained through its services.
1. 1
UNDER
NO CIRCUMSTANCES SHALL INNERPLANET BE LIABLE FOR ANY INCIDENTAL, UNCONSEQUENTIAL,
OR CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THIS
AGREEMENT, EVEN IF INNERPLANET WAS INFORMED OF OR OTHERWISE AWARE OF THE
POSSIBILITY THEREOF. In no event shall Innerplanet's liability for direct
damages incurred for any reason and upon any cause of action arising from or
relating to this Agreement or the subject matter hereof exceed the fees paid to
Innerplanet by Customer hereunder in said term in which the damages are
incurred.
1. 2
Innerplanet
warrants that the services it performs in maintaining its Internet services will
be rendered in a competent, professional manner. Innerplanet does not warrant
and specifically disclaims any representations that its Internet service will
meet Customer's requirements or that their use will be uninterrupted or
error-free. EXCEPT AS EXPRESSLY SET FORTH IN THIS PARAGRAPH, INNERPLANET
DISCLAIMS ALL OTHER EXPRESSED WARRANTIES AND ALL WARRANTIES, DUTIES AND
OBLIGATIONS IMPLIED IN LAW, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Innerplanet's limited
warranty set forth herein is in lieu of all liabilities or obligations of
Innerplanet for damages arising out of or in connection with its Internet
services.
1. 3
Innerplanet
is not obligated to verify the accuracy of any information contained on
customer's page or verify that the information is any other way proper and
acceptable, provided, however, that Innerplanet reserves the right to:
·
A.)
Modify or delete any information or graphics supplied by Customer in order to
comply with current and future technical limitations and business requirements
of the Internet service.
·
B.)
Modify, delete or suspend dissemination or display of any information or
graphics supplied by customer if Innerplanet receives any complaints about
customer's information or advertising:
o
(i)
being false, deceptive, unfair or inaccurate;
o
(ii)
violating another's intellectual property right; or
o
(iii)
containing language which defames or libels another or another's works.
·
C.)
Suspend dissemination and display of the Customer's Internet page, if customer
has not made a payment as required by this Agreement, or if Innerplanet
determines that the information on the Customer's Internet page will damage the
reputation of Innerplanet.
2. Security
The Customer is responsible for all use of the Customer's
account's and confidentiality of passwords), including choosing safe passwords
and ensuring file protections are set correctly. Innerplanet will suspend access
or change access to Customer's account(s) immediately upon notification by
Customer that Customer's password has been lost, stolen or otherwise
compromised. Innerplanet is not liable for any usage and or charges prior to
Innerplanet making the necessary account alteration. Electronic mail on this
system is as private as we can make it. Innerplanet's Customers are reminded
that no computer network can ever be considered completely safe from
intrusion. E-Mail may pass through many computer systems, and should not be
considered a secure means of communication unless encrypted – and even
encrypted information is only as secure as the encryption method utilized.
3. Personal Files
Innerplanet is not responsible for any customer's personal
files residing on Innerplanet. The customer is responsible for independent
backup of the customer's data that is stored on Innerplanet. Innerplanet
reserves the right to delete any customer 's personal files after one or both
parties terminates the service agreement between Innerplanet and the customer. Innerplanet is not responsible for any loss or deletion of customer's data including database content. Innerplanet will back up data on a daily basis, but customer is ultimately responsible for his/her own data backup.
4. Non-Transferability of
Account
The
right to use Innerplanet's Internet service is not transferable. Use of
Innerplanet accounts is expressly limited to the individual or business whose
name appears on the account and dependents of the account holder living at the
same address.
5. Network Address Ownership
Any
network address assignments issued by Innerplanet (i.e., IP addresses and Class
C address space) are the property of Innerplanet and are considered to be loaned
to its customers. In the event service with Innerplanet is discontinued for any
reason, such addresses will revert to Innerplanet. If a Customer of Innerplanet
participates in a service of Innerplanet which provides for a unique Domain Name
System (DNS) entry, the Customer will retain ownership of the assigned Domain
Name, but not the IP address to which it was assigned by Innerplanet
6. Compliance with all Laws
Customer agrees to use the service in a manner consistent
with any and all applicable laws and regulations of the United States of
America, the Commonwealth of Virginia, and the Customer's locality. Reproduction
or transmission of any material in violation of any local, state, U.S., or
international law or regulation is prohibited. The Customer agrees that any
material to be reproduced or transmitted on Innerplanet's service through
Customer 's account(s) does not violate or infringe any copyright, trademark,
patent, statutory, common law or proprietary rights of others, or contain
anything obscene, libelous or threatening. Software intended to facilitate any
such violations or infringements may not be stored on Innerplanet. The Customer
shall defend, indemnify and hold harmless Innerplanet from and against any
claims, liabilities and expenses, including attorney fees, resulting from any
Customer's use of the Innerplanet service or a Customer's account in an unlawful
manner or otherwise in violation of or contrary to the Customer's Agreement with
Innerplanet or Innerplanet's Acceptable Use Policies. At Innerplanet's
discretion, Innerplanet may revoke any Customer's access to Innerplanet services
or accounts for inappropriate usage.
Customer
represents and warrants to Innerplanet that Customer owns or otherwise has the
right to display and disseminate the information and content provided on the
Customer's Internet page, and that such information and content does not
infringe on the intellectual property rights of any third party. Customer
represents and warrants that it has obtained, and currently has, any and all
grants of rights from third parties which may be required to display text,
graphics or other materials in the information contained on Customer's Internet
page.
7. Unacceptable Conduct
The
following types of conduct are grounds for immediate suspension of
service pending investigation by Innerplanet and may result in termination of
the account(s) the investigation determines to have originated or transmitted
these types of traffic. In addition, Innerplanet reserves the right, where
feasible, to implement technical mechanisms which block multiple postings by a
Innerplanet Customer as described in (a) and (b) below before such postings are
forwarded:
(a)
Posting a single
article or substantially similar articles to an excessive number of newsgroups
(i.e., more than 20) or continued posting of articles which are off-topic,
according to the newsgroup charter, or which provoke complaints from the regular
readers of the newsgroup for being inappropriate, including articles used for
marketing or promoting a site which resides on the Innerplanet network
(Inappropriate Postings).
(b)
Sending Unsolicited
Business Emails (Spam) from Innerplanet's Network. Spam is defined as 300 or more
unsolicited messages sent simultaneously.
(c)
Distribution of Viruses either through (but not limited to) email or embed html code. Intentional attempts to causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited.
(d)
Continued harassment
of other individuals on the Internet after being asked to stop by those
individuals and/or by Innerplanet.
(e)
Mail bombing, i.e.,
sending large volumes of unsolicited E-Mail to individuals or to individual
business accounts.
(f)
Impersonating
another user or otherwise falsifying one's user name in E-Mail, Usenet postings,
on Internet Relay Chat (IRC), or with any other Internet service. (This does not
preclude the use of nicknames in IRC or the use of anonymous remailer services.)
(g)
Privacy violations:
Attempts, whether successful or not, to gain access to any other system or
users' private data without express consent of the user.
(h)
Use of IRC bots or
clonebots on Innerplanet, whether on IRC servers controlled by Innerplanet or by
other parties. An IRC bot is a program which runs and is connected to an IRC
server 24 hours a day, automatically performing certain actions.
(i)
Network unfriendly
activity: Attempts to interfere with the regular workings of Innerplanet's
systems or network connections or which adversely affect the ability of other
people or systems to use Innerplanet services or the Internet, including, but
not limited to:
1.
any unauthorized
attempts by a user to gain root access or access to any account not belonging to
that user on this or any other Innerplanet system;
2.
any use of this
or any other Innerplanet system as a staging ground to disable other systems.
(j)
Any activity which
violates the laws or statutes of the United States.
(k) Engaging in either Inappropriate Postings (a) or Spam (b) from a provider other than Innerplanet for the express purpose of marketing a site which resides on the Innerplanet network, or promoting a site on Innerplanet's network through Spam from a non-related network. These tactics are defined as Spamvertisement.
8. Excess Utilization of
System or Network Resources
Innerplanet account descriptions in some cases may specify
limits on bandwidth, CPU and disk utilization for certain types of Customers,
and use up to these limits is included in the price for that type of Customer.
In the event Innerplanet determines that a Customer is exceeding the bandwidth,
CPU and/or disk utilization limits, the Customer will be notified by E-Mail. If
the excess use continues for more than 48 hours after such notification, the
Customer may be requested to upgrade to a web hosting service agreement or to
modify the activity creating the excess use. If excessive bandwidth, CPU or disk
space utilization is determined by Innerplanet to adversely affect Innerplanet's
ability to provide service for all customers, immediate action may be taken to
alleviate the problem. In such event, the Customer will be notified by E-mail as
soon as practicable.
9. Compliance with Rules of
Other Networks
Any access to other networks connected to Innerplanet's
Internet service must comply with the rules for that other network as well as
with Innerplanet's rules.
10. Monitoring/Privacy
Innerplanet reserves the right to monitor any and all
communications through or with Innerplanet facilities. Customer agrees that
Innerplanet is not considered a secure communications medium for the purposes of
the Electronic Communications Privacy Act, and that no expectation of privacy is
afforded. It may become necessary for Innerplanet employees to examine system
accounting logs and other records to determine if privacy violations or other
network unfriendly activities have occurred. Innerplanet also reserves the right
to access a Customer's mailbox or other files stored on Innerplanet systems to
resolve system problems or mail system errors.
11. Cooperation with
Authorities
Innerplanet reserves the right to cooperate with law
enforcement and other authorities in investigating claims of illegal activity
including, but not limited to, illegal transfer or availability of copyrighted
material, postings or e-mail containing threats of violence or other illegal
activity.
12. Confidentiality of
Personal Subscriber Information
Innerplanet will not release a Customer's personal subscriber
information, nor a Customer's billing information, to any third party except
upon presentation of a valid court order of a government or entity within our
jurisdiction. Customer agrees that Innerplanet's judgment as to the validity of
any court order of subpoena shall be considered proper and final.
13. Innerplanet's Right to
Suspend or Cancel Account
Innerplanet reserves the right to suspend or cancel service
to a Customer at any time and without notice, for any reason, including, but not
limited to, refusal or failure to pay for services provided or by sole judgment
of Innerplanet that the Customer may be performing activities harmful to
Innerplanet or its Customers, employees, vendors, business relationships or any
other users of the Internet.
14. Right to Damages
Innerplanet reserves the right to collect damages (software,
hardware and man hours) if any harm is done to Innerplanet which requires repair
or reconfiguration of any kind.
15. Other Remedies/Non-Waiver
Nothing contained in these policies shall be construed to
limit action Innerplanet may take or remedies available to Innerplanet in any
way with respect to any of the described conduct. Innerplanet reserves the right
to take any additional actions Innerplanet may consider appropriate with respect
to such conduct, including without limitation taking action to recover the costs
and expenses of identifying offenders and removing them from the Innerplanet
service, and levying cancellation charges to cover Innerplanet's costs in the
event of disconnection of dedicated access for the causes outlined above. In
addition, Innerplanet reserves at all times all rights and remedies available to
Innerplanet with respect to such conduct at law or in equity. Non-enforcement of
any policy or rule herein does not constitute consent or waiver, and Innerplanet
reserves the right to enforce such policy or rule at its sole discretion.
16. Innerplanet's Right to
Change Service
Innerplanet reserves to right to change without notice the
Innerplanet service, including, but not limited to, access procedures, hours of
operation, menu structures, commands, documentation, vendors and services
offered.
17. Innerplanet's Right to
Modify its Acceptable Use Policies
Innerplanet may modify its Acceptable Use Policies upon
notice published online via Innerplanet. Customer's use of Innerplanet services
after such notice shall constitute Customer's acceptance of the modifications to
these policies.
18. Indemnifications
Customer
agrees to defend, indemnify and hold harmless Innerplanet and its owners,
officers, shareholders, directors, employees, affiliates and subsidiaries from
and against any and all claims, demands, liabilities, proceedings, damages,
injuries, losses, costs and expenses (including, without limitation, reasonable
attorneys' fees) arising out of or relating to:
·
A.)
Any acts or omissions by Customer undertaken in connection with the Internet
page, including, without limitation, those arising out of or related to any
branch of:
o
(i)
any Customer warranties, representations, or covenants hereunder;
o
(ii)
inaccuracy of any information, including false advertising claims and unfair
competition claims;
o
(iii)
claims and investigations made by any Federal or State agency arising out of
information contained on the Customer's Internet page.
·
B.)
Violations of any third-party intellectual property rights, or any claim of
infringement, misappropriation or violation of a right of a third party
(including, without limitation, a trade secret claim, a defamation or libel
claim, or an obscenity claim).
19. Miscellaneous Provisions
19.1 - Prevention of Performance
The parties shall not be
liable for any delay or failure of performance of this Agreement if such failure
is caused by acts of God, war, governmental decree, power failure, judgment or
order, strike, communications failure, equipment of software malfunction, or
other circumstances, whether or not similar to the foregoing, which are beyond
the reasonable control of such party.
19.2 - Entire Agreement
This instrument embodies the
whole agreement between the contracting parties. There are no promises,
representations, conditions, or terms other than those contained herein.
19.3 - Severability
The provisions of this
Agreement are severable. If any provision is determined by a court of competent
jurisdiction or a governmental regulatory entity to be invalid or unenforceable,
in whole or in part, that provision shall be construed or limited in such a way
as to make it enforceable, consistent with the manifest intentions of the
parties. If such a construction or limitation is not possible, the unenforceable
provision will be stricken, and the remaining provisions of this Agreement will
remain valid and enforceable.
19.4 - Amendments
No modification, change, or
alteration of this Agreement shall be effective unless in writing and signed by
the parties hereto.
19.5 - Waiver
Failure by either party to
insist upon the strictest performance or observance of any provision of this
Agreement or to exercise any right or remedy arising out of this Agreement shall
not be construed as a waiver of any right or remedy with respect to any existing
or subsequent breach or default.
19.6 - Notices
Any and all written notices,
communications, or payments shall be made to the respective parties at their
addresses indicated in the first paragraph of this Agreement or at such other
address as a party may indicate in a written notice to the other party to this
Agreement.
Billing Policies
All customers of Innerplanet must abide by all the
terms set forth in this and all other policies. Violation of any of these terms
can and will result in the immediate termination of an account with no refund
including any pre-payment. Billing payment is due
on the anniversary of the sign-up date. Product
prices are subject to change in the future, but are guaranteed for current
customers.
1. Payments via Credit Card:
Innerplanet accepts payment via Visa, Master Card and Discover card. Usage of a
credit card indicates an authorization to cover all future monthly or
pre-arranged payments fees. Credit cards will be charged approximately 5 days
before the anniversary sign-up date.
2. Payments via Check:
Innerplanet no longer accepts payments via check.
3. Payments via International Checks:
Innerplanet no longer accepts payments via check.
4. Late Payments:
When customer payments are late (5 days), the account(s) will be suspended. The
customer will have the option of reactivating the account after paying the full
amount of the invoice due and an additional fee of $15.00 will be assessed for
reactivation. The reactivation fee is non-negotiable.
5. Accounts with Non-Usable credit cards:
Credit cards on file are non-usable when any of the following occur:
a. The card has expired;
b. The card declines our charges for any reason;
c. The card is reported lost or stolen;
d. The card is declared invalid by our processing system.
If a credit card payment fails, the customer will be sent an e-mail and/or
postal notice with 5 days to rectify the situation either with a new payment
method or by updating the credit card information. The customer’s account(s)
will be suspended 5 days after notice has been sent if there is no payment
made. The customer will have the option of reactivating the account after paying
the full amount of the invoice due. An additional fee of $15.00 will be assessed
for reactivation. The reactivation fee is non-negotiable.
6.Frequently Delinquent Policy:
Innerplanet considers a customer to be "frequently delinquent" after the third
past due or credit card problem notice within any one year period. Customers who
become "frequently delinquent" are required to have a positive account balance
at all times to receive continued service. On the 30th day of any month, a
"frequently delinquent" customer must have enough money in his/her account to
cover the next month’s hosting fee. When a "frequently delinquent" customer
fails to have sufficient funds to pay for the next month of service, the account
will be suspended immediately and the account will remain suspended until the
end of the month and cancelled if there is no payment made. This policy applies
to all payment methods. This policy is non-negotiable.
7.Cancellation Policy:
A cancellation will only be accepted if it is done by one of the following
methods:
a. When customer payments are late, the account(s) will be suspended on the 15th
of the month and cancelled at the end of the month if there is no payment made.
b. The customer must submit his/her virtual authorization by requesting
cancellation via email to: billing@Innerplanet.com
The request must include the following information:
Account name and password
Cancellation request
c. The customer must also fax a cancellation request to 360-433-2401.
The request must include the following information:
Account name and password
Cancellation request
Signature of account owner
When a cancellation request is made, Innerplanet will immediately remove all
configuration information as well as all contents of the account. This will
include any unread e-mail left on the Innerplanet servers.
8. Refund Policy:
If an account is canceled within the first 30 days of service, the customer will
receive a full refund of all account fees except overages, extra services and domain names. This 30 day policy
shall include the 30th day. Any over usage fees including but not limited to
additional bandwidth will not be refunded.
Innerplanet stands behind the products and services that we offer 100%. You won't find a more attentive and friendly web host anywhere. However, if you want to cancel in the first 30 days after signup, all Innerplanet plans carry a full 30 day money back guarantee. If for any reason you are not completely satisfied with our services within the first 30 days, we will gladly issue a refund excluding any add-on services such as installation fees, bandwidth overages, additional disk space, design charges.
The 30 day money back guarantee does not apply to reseller's resold accounts, or any fees associated with these accounts.
Domain name registration fees are globally non refundable and therefore we can not give any refunds once we've registered your domain name. This guarantee also does not apply to customer's inability or failure to learn basic website administration skills.
Accounts terminated by Innerplanet for violation of our Acceptable Use Policies will not qualify for this or any other guarantee. If you have any questions regarding our 30 Day Money Back Guarantee please contact us here.
Any request for cancellation must be received from the account originator's email and must include domain name, username and password. A confirmation of cancellation will be emailed to you upon completion.
No refunds will be available after 30 days.
9. Refunds after the first 30 days:
All service rendered to date will be billed and must be paid in full.
10. Billing Records:
The customer is responsible for keeping records current at all times.
Innerplanet is not responsible for actions that are taken as a result of
customer’s failure to respond to Innerplanet notifications.
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