Tech Support
Ticket System
Hours of Operation: 24 Hours
This Best Way to Contact Support!
By contacting support here you will be put into our support ticket system and assigned a ticket ID #. This enables our techs to read all replies to and from from Innerplanet.
If needed, your question or issue will be escalated to the next higher level of tech support until resolved.
Tech Support
Live Chat
Hours of Operation: 24 Hours
Quick Questions
If you have a simple and quick question this is the place to go.
Note: Passwords or billing problems cannot be addressed over live chat, please use our support or billing ticket system for this.
Tech Support
Phone
Hours of Operation: 24 Hours
Emergency (service down)
Talk to a live person 24 hours a day/night!
Please make sure that your website is not reachable before using our emergency phone line. Any other issues can be easily (and quickly) handled by contacting support through the ticket system or quick questions by using our Live Chat.
Sales Department
Ticket System
Hours of Operation:
24 Hours
If you have any questions before you sign up for an account at Innerplanet our Level 2 sales department will be glad to answer! We monitor via mobile in addition. We never close!
Sales Department
Live Chat
Hours of Operation:
24 Hours
This is our level 1 sales. Available 24 hours a day. They are able to answer most quick pre-sales questions. Multiple/detailed questions should go to Level 2.
Billing Support
Hours of Operation:
9:00 AM - 6:00 PM
Monday - Friday
Contact our billing department by clicking on the Yellow contact button below. Please be sure to check our frequently asked billing questions here before submitting a question.
Management
Hours of Operation:
9:00 AM - 5:00 PM
Monday - Saturday
You may reach our upper management here. You will receive a reply within 24 hours. Monitored via mobile during off hours also.
Note: If you need technical support or a password reset please use one of the ways above.
Review Services
Hours of Operation:
24 Hours
If you have something to say about out products and services this is the place to sound off. If someone was extra helpful please let them know by submitting a short line or two.
We will then add it to our testimonial/reviews page for everyone to see!
When you submit a support ticket to our main support, sales, management or billing help desk, you will receive an email letting you know that we have received your request for help.
Included In this same email is a link that will log you into the help desk automatically. It is very important to be aware of this. since if for some reason you do not receive our response, you may login and view our answers this way. This is also a great way to look back on past tickets as well.
Note: All Times Above Are Pacific Time UTC/GMT -8 hours|
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