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The Data Center
Innerplanet's servers are located at the Servint data center, based in McLean, VA. near Washington DC. The facility maintains state of the art multi-phase power redundancy and industrial cooling. Datacenter racks are served by an impressive level of continuous battery power,  powerful industrial-class generators, and over one full ton of cooling capacity per individual server rack. Top notch security, fire suppression and power generation systems also serve to make the data center a world-class hosting facility.
The Network Operations Center, or NOC, is the nucleus of the day-to-day operations. Twenty-four hours a day, seven days a week, fifty-two weeks a year, technicians maintain and carefully monitor every segment of the network, from the programs running on the smallest server to our core routers and network connections.
The data center is proactive in its efforts, making use of sophisticated network diagnostics which monitor our entire network for problems of all kinds. A problem can be detected, isolated and diagnosed by the system in fewer than fifteen seconds - often before clients ever know that a problem existed.
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Closed, private data center facility
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Extensive data center security procedures
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Fault-tolerant power redundancy
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Multiple industrial-grade generators
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APC-powered battery infrastructure
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Liebert temperature-controlled server environment
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N+1 redundancy
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Multiple levels of technical staff on premises
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 Innerplanet does not resell for any other web hosting company. Your data will be placed on our own secure servers located at the data center.
Running the latest version of RedHat Linux, we never oversell our servers, so server loads are always kept to a minimum to ensure that your hosting account will always stay at peak performance. |
Look no further than Innerplanet for the best in reliability for your presence on the web!
All of our Servers are carefully monitored around the clock, 24 hours a day, seven days a week, to ensure that your sites remain operational and accessible. Be it the multiple, redundant UPS backup systems and generators to ensure data integrity even during severe power outages, or the fingerprint identification entry system and banks of security cameras to prevent malicious intrusion, we have gone above and beyond to give you peace of mind when it comes to keeping your site(s) online!
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The Network
The data center network core is powered by multiple Cisco Catalyst 6500 multilayer switches. The engines for these powerful switches are the top of the line Supervisor 720-3BXL cards which are capable of traffic rates as high as 720 Gigabits per second.
Multiple upstream providers per switch provide redundant connectivity, yet each switch has enough capacity to support the entire traffic load individually. Every switch also has multiple connections at a minimum of Gigabit Ethernet speeds, which means a cable break will never cause an outage.
The network is as feature-rich as it is fast. Supporting advanced features like Rapid Spanning-Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), and Cisco Netflow, the network has the competitive edge in speed, redundancy, and intrusion detection.
- Cisco-based network core
- Bandwidth from multiple Tier 1 providers including:
- Savvis
- Deutsche Telekom
- PCCW
- Redundant fiber connections
- Multiple fiber carriers
- Ample spare network capacity
- Physical & geographic provider redundancy
Monitoring
The network monitoring center, in addition to checking the health of your server around the clock, is staffed with experts trained to respond in the event of trouble.
The monitoring center uses automated queries designed to monitor the health of critical elements of the servers, as well as the watchful eyes of the NOC engineers to detect issues. Should the server that your website is housed on respond poorly to the continuous monitoring, engineers are immediately on-hand to troubleshoot both hardware and software, and are able to fix problems or replace components as necessary.
We do not use Ping requests as a determination of whether or not your server is up. Ping requests are very unreliable for this tasks since in most instances a Ping request will respond as long as the server is powered on and booted up. We send actual requests to the servers, simulating a "real" request, just as if you were accessing your server.
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Power Redundancy
There are two levels of redundant power at the data center to ensure that Internet services can not be disrupted by electrical outages. Power can be provided indefinitely in the case of a severe power outage.
The first level of power redundancy support is an APC DP340E mainframe battery that activates in less than one tenth of a second after power loss. This battery, with an output of 40 kW/40 kVA at 3 x 280 volts, can by itself provide power to the data center for more than three hours.The main line of defense against outage is an external SD060 liquid-cooled gas generator, a three-phase electrical generator operating at 225 amps. Within minutes of the APC battery activation, our generator is activated.
The combination of our APC mainframe battery and SD060 generator give the data center essentially unlimited power capacity. The generator's gasoline tank is 80 gallons, and can be refilled while running. The generator, with fuel refillings, can run for approximately 12-14 days before its oil and oil filter need to be changed. Battery power can be used during the approximately 1-2 hour process of the generator oil change, and the generator can then be reactivated. In effect, this gives unlimited, uninterrupted power supply capability.
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