The Data Center.

Innerplanet's servers are located at the Servint data center, based in McLean, VA. near Washington DC and now on both coasts with a second data center located in Los Angeles, California

These facilities maintains state of the art multi-phase power redundancy and industrial cooling. Datacenter racks are served by an impressive level of continuous battery power, powerful industrial-class generators, and over one full ton of cooling capacity per individual server rack. Top notch security, fire suppression and power generation systems also serve to make the data center a world-class hosting facility.

The Network Operations Center, or NOC, is the nucleus of the day-to-day operations. Twenty-four hours a day, seven days a week, fifty-two weeks a year, technicians maintain and carefully monitor every segment of the network, from the programs running on the smallest server to our core routers and network connections.

The Network

The data center network core is powered by multiple Cisco Catalyst 6500 multilayer switches. The engines for these powerful switches are the top of the line Supervisor 720-3BXL cards which are capable of traffic rates as high as 720 Gigabits per second.

Multiple upstream providers per switch provide redundant connectivity, yet each switch has enough capacity to support the entire traffic load individually. Every switch also has multiple connections at a minimum of Gigabit Ethernet speeds, which means a cable break will never cause an outage.

The network is as feature-rich as it is fast. Supporting advanced features like Rapid Spanning-Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), and Cisco Netflow, the network has the competitive edge in speed, redundancy, and intrusion detection.

Monitoring

The network monitoring center, in addition to checking the health of your server around the clock, is staffed with experts trained to respond in the event of trouble.

The monitoring center uses automated queries designed to monitor the health of critical elements of the servers, as well as the watchful eyes of the NOC engineers to detect issues. Should the server that your website is housed on respond poorly to the continuous monitoring, engineers are immediately on-hand to troubleshoot both hardware and software, and are able to fix problems or replace components as necessary.

We do not use Ping requests as a determination of whether or not your server is up. Ping requests are very unreliable for this tasks since in most instances a Ping request will respond as long as the server is powered on and booted up. We send actual requests to the servers, simulating a "real" request, just as if you were accessing your server.

  • Closed, private data center facility
  • Extensive data center security procedures
  • Fault-tolerant power redundancy
  • Multiple industrial-grade generators
  • APC-powered battery infrastructure
  • Liebert temperature-controlled server environment
  • N+1 redundancy
  • Multiple levels of technical staff on premises
  • Cisco-based network core
  • Bandwidth from multiple Tier 1 providers including:
  • Savvis
  • Deutsche Telekom
  • PCCW
  • Redundant fiber connections
  • Multiple fiber carriers
  • Ample spare network capacity